About the job

Description

We are looking for a dynamic and experienced Facilities Manager to lead the day-to-day operations of a prestigious Shopping Centre in the UK.

The successful candidate will have a passion for delivering exceptional customer experiences and thrives in a fast-paced environment.

Reporting to the Senior Facilities Manager, the Facilities Manager will be responsible for the following areas:

Client Support and Asset Management

· Collaborate with the Asset Manager to support the delivery of strategies that enhance the shopping centre's performance and value

· Represent the clients’ interests within the local community

Stakeholder Engagement

· Build and maintain strong relationships with local stakeholders, including retailers, local authorities, community groups, local emergency services and customers

· Contribute to marketing engagement initiatives to enhance the shopping centre's reputation and community presence

Service Charge Management

· Drive value for money by managing the service charge budget efficiently and transparently

· Review service providers' performance in conjunction with our PPO Team & internal procedures and review service provision to maximise service quality and minimise costs

· Ensure accurate financial reporting and provide updates and commentary via agreed reporting systems

KPI’s

· Establish and monitor KPIs, aligning them with the shopping centre's strategic objectives and clients PMA

· Regularly review performance against targets and take proactive measures to address any shortcomings

· Develop innovative initiatives to optimise performance, increase footfall, and enhance the centre's commercial success

Onsite Health and Safety (H&S) Responsibility

· Ensure compliance with all relevant health and safety legislation, regulations, and best practices

· Implement and maintain effective occupational health and safety procedures, including risk assessments, incident reporting, and emergency planning vis JLL’s Vision system

· Collaborate with external agencies and contractors to ensure a safe and secure environment for all stakeholders

Qualifications and Skills

· Proven experience in retail management and property management within the UK market

· Strong leadership and stakeholder management skills

· Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels

· Sound financial acumen with experience in managing service charges

· Demonstrated ability to achieve KPIs and consistently deliver results

· In-depth knowledge of health and safety regulations and best practices

· Proficiency in using property management systems and software

Candidates will hold proven commercial FM delivery experience, H&S accreditation (IOSH and/or NEBOSH), Budget/Service Charge management & a passion for retail, along with a customer-centric approach, and the ability to drive success within a complex and dynamic environment.