About the job

Description

Facilities Service Delivery Manager - Manchester City Centre

Recruiting for an experienced Facilities Service Delivery Manager, based City Centre Manchester.

You will play a key role in managing and optimising subcontractor and agency resources to meet business needs. This is a permanent role paying £40kpa. The ideal candidate will have minimum of 3 years’ experience in supply chain roles ideally working within the Facilities Management sector.

Benefits:

• Competitive salary
• 30 days holiday (including bank holidays)
• Medical Health Cash Plan
• Company Sick Pay
• Enhanced Pension Contribution
• Life Assurance Scheme
• Access to Perkbox benefits, including Wellbeing packages

About the Role:

Your responsibilities will include:

• Identifying areas requiring additional subcontractor resources across geographical and service stream areas.
• Sourcing and onboarding new subcontractors, negotiating financial and commercial terms, and ensuring appropriate coverage.
• Collaborating with the National Planner to manage agency resource requests, ensuring availability of trained and certified personnel.
• Coordinating with subcontractors and suppliers to ensure jobs are equipped with necessary resources, including arranging hires for planned and emergency works.
• Negotiating and maintaining favourable commercial agreements with subcontractors and agencies.
• Conducting regular performance reviews for subcontractors and agencies with clearly defined metrics.
• Tracking, reviewing, and approving weekly agency hours, liaising with agencies, and raising purchase orders as needed.
• Monitoring agency performance, escalating any concerns to the Operations Director.
• Working closely with the Finance team to manage agency invoicing.
• Investigating and resolving complaints related to subcontractors and agencies.
• Ensuring subcontractors and agencies comply with health & safety requirements.
• Managing codes of conduct for subcontractors and agencies, ensuring compliance with the latest versions.
• Utilising Job Watch (CRM system) to monitor subcontractor and agency compliance, performance, and service delivery.
• Implementing and upholding the company’s H&S Management System within the Operations department.

About You:

To succeed in this role, you should have:

• Strong written and verbal communication skills in English.
• Relevant training or qualifications in Facilities Management.
• Minimum of 3 years’ experience in supply chain roles within sectors such as FM.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and experience with CAFM or similar facilities maintenance software.
• Experience in managing subcontractors within a facilities management role (desirable).
• Ability to follow logical, structured problem-solving processes.
• Strong decision-making skills based on accurate data analysis.
• Excellent client and supplier relationship management skills.
• Flexibility to work different hours/shifts, including nights and weekends.
• A strong customer focus with a commitment to high-quality service delivery.
• Ability to handle multiple priorities under pressure and deliver quality results.
• Exceptional time management and organizational skills.
• Ability to maintain confidentiality regarding employee and client information.
• Experience using the Big Change Job Watch platform (desirable).

This role requires a proactive and adaptable professional who thrives in a fast-paced environment. If you have a strong background in subcontractor and agency management and are looking for a dynamic opportunity, we encourage you to apply.