About the job

Description

Our client, a leading property consultancy known for delivering exceptional service and specialising in managing high-end residential and commercial properties, is seeking an experienced Facilities Manager to oversee operations and ensure the highest standards of service delivery. This role requires a proactive individual with a strong background in facilities management and customer service.

• Lead and supervise the Front of House team, ensuring compliance with service standards and conducting regular audits.
• Monitor building security, ensuring only authorised individuals have access.
• Identify and report any building defects, coordinating prompt action for necessary repairs.
• Conduct regular building inspections to ensure staff are performing duties correctly, implementing corrective measures as needed.
• Maintain up-to-date records for contractors, health and safety logs, and compliance documentation.
• Attend meetings with clients, residents, and contractors, producing and distributing minutes accordingly.
• Manage procurement processes in line with company policies, ensuring cost efficiency and service quality.
• Utilise relevant systems for job tracking, supplier performance monitoring, and reporting.
• Act as the main point of contact for all facilities management enquiries, ensuring prompt and professional responses.
• Conduct regular site inspections, addressing issues efficiently and liaising with senior management as required.
• Monitor contractor performance to ensure compliance with contractual obligations and service expectations.
• Maintain effective relationships with on-site staff and stakeholders, ensuring seamless service delivery.
• Ensure the safety and security of properties through proactive risk management and compliance monitoring.
• Maintain accurate records of equipment inspections, maintenance, and statutory compliance requirements.
• Report and address any safety incidents, assisting in investigations and implementing preventive measures.
• Keep up to date with health and safety legislation and best practices, ensuring compliance across all sites.
• Supervise the delivery of on-site services, addressing any issues efficiently.
• Act as an escalation point for facilities management concerns, ensuring timely resolutions.
• Manage contractor relationships, monitoring service levels and negotiating contracts as necessary. Ensure contractors adhere to site rules and health and safety regulations.
• Oversee minor works projects, ensuring high-quality completion.
• Maintain communal areas to the highest standards, conducting regular inspections.

Experience:

• Ideally three years’ experience in Facilities Management.
• Proven track record in delivering excellent customer service.
• experience managing a service charge budget
• Strong leadership and team management skills.
• IOSH qualification preferred.

This is an excellent opportunity for a dedicated Facilities Manager to join a prestigious organisation, playing a vital role in maintaining high service standards and ensuring smooth operational management.