About the job

Description

Facilities and Compliance Manager – Luxury Mixed-Use Development

Are you an experienced building or facilities manager with a strong background in contract management and building compliance within London’s prime and super prime residential sector?

We are expanding our building operations management team across our high-rise residential portfolio and are seeking dedicated professionals to join us.

As a Facilities and Compliance Manager, you will oversee daily contract management, compliance, and health and safety for one of our luxury developments. Working closely with the General Manager, you will ensure exceptional service standards, contribute to the development’s strategic vision, and elevate the resident and guest experience to the highest level.

What you will be doing!

Maintenance and Facility Management

• Log and track maintenance issues, ensuring quick resolutions and high-quality completion of repairs.
• Manage contractors through the tendering process, purchase orders, and completion of work to ensure timely and effective delivery.
• Monitor the building and plant rooms, ensuring all areas are maintained to the highest standards.
• Oversee relationships with commercial tenants and address any maintenance-related issues.
• Ensure the maintenance of a detailed daily log of incidents, resident requests, and shift handovers to maintain clear communication across all teams.

Data Management and GDPR Compliance

• Ensure data integrity across all systems and maintain compliance with GDPR regulations for handling resident and staff data.

Health & Safety and Compliance

• Ensure compliance with all health and safety regulations and policies, conducting regular audits and maintaining 100% compliance across the development.
• Work closely with the Health & Safety Consultant to ensure risk assessments are up to date and that the team is fully trained on safety protocols.
• Oversee the COSHH (Control of Substances Hazardous to Health) training, ensuring all staff are well-informed and follow safety procedures.
• Monitor and maintain adherence to all health, safety, and security procedures to provide a clean, safe, and secure environment for both residents and staff.

General Operations and Service Delivery

• Maintain a high standard of cleanliness and hygiene across both back and front-of-house areas, ensuring the building remains at an immaculate level.
• Ensure all health and safety compliance matters are up-to-date and regularly reviewed, including audits and relevant procedures.
• Assist the Residential General Manager in the effective implementation of service standards, operational procedures, and the service vision, ensuring a seamless resident and guest experience.
• Handle estate requests from residents promptly, offering creative and practical solutions through quick and efficient service delivery.

Relationship Management

• Build and maintain trusted relationships with residents, stakeholders, contractors, and team members, ensuring strong rapport and effective communication.
• Responsible for managing and maintaining an up-to-date database of residents' preferences and specific needs.
• Collaborate with the General Manager in the reporting and review of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for each service contract across the development.

Training and Development

• Ensure all staff training records are up to date and uploaded into the training system.
• Conduct regular handovers and staff meetings to ensure effective communication, sharing of updates, and engagement with opportunities for training and development.
• Motivate and encourage staff to perform to the best of their abilities, take responsibility for their tasks, and make informed decisions on possible improvements.

Other

Financial and Budget Management

Crisis Management and Escalation Process

Regulatory and Licensing

Key Skills and Attributes

• Organisational Skills: Strong ability to manage multiple tasks efficiently, prioritise responsibilities, and maintain a high standard of service delivery.
• Service and Solution-Driven: Proactive in identifying solutions and providing exceptional service to meet both resident and operational needs.
• Assertiveness and Initiative: Demonstrates confidence in decision-making and the ability to take the lead when necessary. Shows initiative in resolving issues promptly and efficiently.
• Attention to Detail: Maintains a keen eye for detail to ensure high standards across all aspects of estate management and service delivery.
• Health and Safety Awareness: In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe environment for both residents and staff.
• Estate Management: Extensive experience in managing residential estates, including facilities management, maintenance, and resident relations.
• Project Management: Skilled in overseeing projects from inception to completion, ensuring tasks are executed on time, within budget, and to the highest standard.
• Adaptability: Able to adjust to changing circumstances and priorities, remaining flexible and responsive to new challenges in the workplace.
• Eligibility to Work in the UK: Must have the legal right to work in the United Kingdom.

Health and Safety

Be aware of, and conversant with, the ‘Health and Safety at Work Act,’ complying with the regulations set down to ensure the safety of stakeholders. Record all accidents and incidents according to the development’s H&S Policy. Arrange and host fire lectures and drills in accordance with the law, and be fully aware of the position of fire alarms, emergency equipment, and exits. Never perform work you are not qualified to do or have not been properly trained for.

EEO Statement

We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.