About the job

Description

Responsibilities

• Manage client relationships effectively in line with CBRE RISE principles. Deliver the highest levels of customer care reflecting the CBRE, and, Client corporate image at all times
• To work within the requirements of the clients and CBRE H&S, Environmental and Security policies. Responsible for management of all site maintenance e-log books, and, collaboration across the CBRE QHSE teams to ensure compliance. Ensuring that any remedial actions from HSE audits are acted upon in line with timescales.
• Confident in dealing with senior stakeholders and VIPs, acting as prime customer interface for senior client business contacts
• Responsible for financial reporting including budget, purchase orders, forecasting and monthly reports to ensure time sensitive finance activities are achieved
• Provide absence coverage for the London and Farnborough client offices during periods of planned and, whenever viable, unplanned absence.
• Responsible for the effective management of the si7 and Vantage (Work Order Management systems) to ensure that all work orders are raised and closed in a timely manner to meet account KPI's.
• Continuously improve all FM service lines through best practice, demonstrating a proactive approach
• Develop and maintain successful working relationships with the client, key stakeholders, customers, third party vendors, and internal CBRE colleagues
• To provide accurate and timely monthly reports on operational performance, and financial reporting
• Ensure a CBRE Business Continuity Plan is in place for all locations, and, it is effectively managed
• Working in conjunction with the CBRE account technical lead, responsibility for ensuring that all building and plant equipment is maintained meeting statutory requirements, and operated in a safe manner in accordance with agreed SLA's
• Control, monitor and review third party contracts and supplier measurements
• Provide support to project management activities for complex/high value activities. Provide direct management for low level complexity/spend project activity
• Responsible for managing the timely submission of weekly occupancy reporting into the Vantage system
• Support the UKI Nordics lead with administrative/reasonable requests across all UK sites during periods of absence
• Manage and support with any audit related activities for both internal, and external activities

Person Specification

• Educated to degree level ideally in Facilities Management discipline
• Minimum IOSH Managing Safely qualified
• Experience in working and supporting with project activities such as site mobilizations, refurbishments etc.
• Demonstrable operational hands on experience in Facilities Management with proven leadership skills (5 years' experience)
• Experience of both hard and soft services an advantage
• Effective communication skills and a team player
• Good inter-personal skills in dealing with both customers and colleagues
• Able to work on own initiative
• Demonstrate a sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy
• Commercial acumen
• Ability to work effectively across diverse cultures
• Flexible, self-motivated and resilient approach including ability to work away from home for periods of time as business needs dictate

Dimensions

• Indirect reports - Supply Partners/Contractors
• Responsible for three direct reports (London FM supervisors x2, Farnborough Facilities Coordinator)
• Circa 60,000 sq. ft across three sites
• Circa Budget - £650k

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Apply now