About the job

Description

We are a singularly focused business with a mission to be the highest-value provider

of stage lighting services in the global marketplace.

Job Purpose

Oversees gear, logistical, and cost aspects of all shows in a professional,

efficient, and timely manner.

Responsibilities

1. Builds strong Rep partnerships.
2. Provides accurate & complete show information.
3. Manages the project communication process.
4. Manages project costs.
5. Minimizes project index costs.
6. Acts as the secondary client liaison.
7. Oversees missing equipment & related.

1. Builds strong Rep partnerships by:

• Responding to Reps promptly and bringing a sense of urgency when required.
• Building Rep confidence by maintaining a high level of awareness of project details.
• Developing trust by taking responsibility for the project and owning outcomes.
• Initiating communication with Rep to ensure all project information is up to date.
• Ensuring all communication to the Rep is accurate, actionable, and complete.

2. Provides accurate & complete show information by:

• Delivering clear, accurate, and complete data on the availability of equipment.
• Supplying lists of suitable substitutions to resolve equipment shortages.
• Only submitting those projects for confirmation that have been properly vetted.
• Ensuring, when relevant, that the project is a complete working system, and questioning the client on any omissions.
• Making sure on dry hires that the right connector types are selected for all equipment ensuring it will interface properly with the client’s equipment, and questioning the clients on any omissions.
• Ensuring that equipment and confirmation status in Nexus is up to date and accurate.

3. Manages the project communication process by:

• Being the sole contact for the Rep for all project-related communication.
• Being the sole contact for all support departments including Labor, Transport, Sub-Rentals, and all others for project-related communication.
• Ensuring all requests for Transportation, Purchasing, Sub-Rentals, and Labor are accurate and contain only actionable information.
• Communicating directly with clients to solve equipment shortages and logistical problems.
• Responding to the client and Rep requests in the timeline agreed upon.
• Proactively pursuing an outcome that has all Nexus orders submitted for confirmation with as much advance notice as possible.
• Forwarding new customer billing information to the Accounting Department for set-up in Nexus and Sage.

4. Manages project costs by:

• Working with other CL departments directly to develop solutions that minimize costs.
• Focusing on gear substitutions to cost-effectively resolve equipment shortages.
• Selecting the most cost-effective shop(s) to pull a project out of, taking all show costs and operational costs into consideration.
• Staying on top of lead times to make sure that equipment and logistical issues are solved cost-effectively.
• Making sure the Rep is clearly aware of Labor, Transport, Sub-Rental, and Purchase project costs and has approved them in advance.
• Advising Rep of any costs associated with shop openings, trucking fees, and any other miscellaneous fees.
• Questioning expenditures that appear to be excessive to find more efficient solutions.

5. Minimizes project index costs by:

• Suggesting gear substitutions and reductions to minimize index costs, while still ensuring an acceptable show outcome.
• Informing Rep of the INDEX amounts and material INDEX changes.
• Minimizing the amount of days gear is needed on a project by reducing prep days on non-prepped gear.

6. Acts as the secondary client liaison by:

• Communicating with clients as needed on technical matters such as gear selection and substitution issues.
• Keeping clients in the loop on logistics issues such as transport and labor details.
• Responding to client requests for technical and logistics information.
• Taking adds orders and other orders directly from the client as requested by Rep.

7. Oversees missing equipment & related by:

• Managing to find missing gear and to return it to a CL shop.
• Informing Rep of costs associated with missing gear.
• Working with Rental Admin and Rep in tracking down missing gear.
• Informing owners of other people’s gear of its location and assisting in its return.

Personal Attributes for success in this role:

• Self-motivated, ability to set and meet goals.
• Strong organizational, planning, and decision-making skills.
• Communication, with a passion for collaboration over confrontation.
• Encouraging leader.
• Quality conscious, and team results driven.
• Excels at multi-tasking and adapting.

Professional Attributes for success in this role:

• Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Zoom.
• Data analysis.
• Creative problem-solving.
• Presentation skills.
• Reliable customer service.