About the job

Description

Job Title: Facilities Manager

Working hours: 40 hours per week

The Facilities Manager will manage and deliver the Facilities Management services for the agreed (Soft and Hard) – Tier 1 Offices/Tier 2 offices/ Tier 3&4 offices and allocated branches ensuring the team, Mitie Service Lines and 3rd party suppliers maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget.

You will manage building Facilities Management service delivery and relationship management with key building stakeholders for the Office and develop strong working relationships with the key business stakeholders to fully understand their requirements. In addition to this, you will manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture. You will identify and report any business/ operational risks following processes.

Additional responsibilities include:

• Manage building KPIs, control actions, audit actions and oversight requirements to ensure they are within the "appetite" of both LBG and Mitie
• Support continual advance of the Mitie team/ Service Lines within policy, procedures, and delivery.
• Manage and support call out/ escalations for the building.

To be successful in this position, you will have an understanding of IFM operational delivery and contractual frameworks and excellent customer service skills. You will be commercially astute and able to prepare, articulate and present a sound and profitable business case. You will have excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships. Highly customer focus and the ability to exceed expectations. IOSH certification is essential.